BOBCAT CARD OFFICE

Section 8.05.00 - BOBCAT CARD OFFICE

Section 8.05.01 - MISSION

The Bobcat Card Office, an integral part of GCSU's learning environment, seeks to enhance the quality of campus life by providing for convenience, physical and financial security, and identification for GCSU students, faculty, staff, and visitors through excellent customer service and the use of the Bobcat Card.

Section 8.05.02 - CASH HANDLING/RED FLAG PROCEDURES

Cash comes into the Bobcat Card Office in two ways: 1) deposits of cash at Value Transfer Stations (VTS) around campus and 2) deposits to CatCash, lost card fees, and ID badge fees at the Bobcat Card Office.

Value Transfer Stations

The Card Office Technician collects money daily from the Value Transfer Stations around campus. A report slip is generated at the VTS machine that gives the breakdown on the denominations of cash deposited from the last time the money was taken out. The Technician brings the cash and the deposit report slips back to the Card Office for processing. The Card Office Manager verifies that the cash collected matches the report slip. The technician submits the funds to the Business Office typically on a daily basis.

Cash, Checks, and Credit Cards collected at the Card Office

Cash

The cash collected each day is locked in the safe or portable lockbox overnight and accounted for the next day along with the cash collected from the Value Transfer Stations. The cash and a transmittal accounting for the cash collected the previous day are typically submitted to the Business Office daily.

Checks

Upon receiving the checks, they are stamped with the "Georgia College Deposit Only" stamp. The checks are entered into a check log. The checks and a transmittal accounting for the checks collected the previous day are typically submitted to the Business Office daily.

Credit Cards

Credit card transactions are done per phone and in person at the Card Office. A copy of the credit card receipts and a transmittal accounting for the credit card receipts collected the previous day are typically submitted to the Business Office daily.

Red Flag Requirements/Procedures

In order to obtain a Bobcat Card, students, staff, and faculty must provide a valid driver’s license. Students, staff, and faculty that request a replacement Bobcat Card are either visually verified by the photo that is on file with the Card Office or the driver’s license photo prior to producing a replacement card.

The Bobcat Card Office staff members are trained to visually verify any student, staff, or faculty that requests an initial Bobcat Card.

The Bobcat Card Office staff members are trained to visually verify a current Bobcat cardholder by the photo on file at the Card Office or the driver’s license photo (if the cardholder’s personal appearance is different than the picture on file with the Card Office) prior to producing a replacement card.

Each staff member must verify that training has been received by signing a Red Flag training sign-off sheet.

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